Warranty
WARRANTY POLICY
Zaward provides one year warranty (started from the invoice date) for its products. Once the defect truly exists after inspection, according to the preserved right Zaward will either repair or replace the products to the buyer. As for the compatibility test, it should be at the purchaser’s account.
The warranty remains valid when the product is properly installed and used.
The warranty does not cover any events including but not limited to:
- The product is found defective after the expired warranty period.
- The defect is caused by improper application, or unauthorized repair (whether by accident or other causes).
- The product has been reworked, modified, or improperly tested by the purchaser or its reseller, end-user, or by a third party other than Zaward.
- The product damage happened during the transportation.
- Any unsuitable environment or use of the product in Zaward’s opinion. Damage, deterioration or malfunction resulting from: Accident, abuse, misuse, neglect, fire, water, lightning, or other acts of nature, commercial or industrial use, unauthorized product modification or failure to follow instructions included with the product.
- Other causes that aren’t related to the product defect.
The purchaser is responsible for the cost of shipping the product and import duty to Zaward.
During the warranty period, when it comes to repair or replacement the purchaser will receive the Return Materials Authorization (RMA) numbers and should return the defective product to Zaward for rework. Zaward reserves the right to replace the product with a service product at their sole discretion at any time.