RMA Instructions
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RMA INSTRUCTIONS
Before shipping out the defective products, please make sure you’ve contacted Zaward and get the delivery permission.
- Claim the defects through emails or faxes with detailed description. Also please provide the proof of purchase order and shipment invoice.
- Obtain a Return Materials Authorization (RMA) number from Zaward.
- Return the defective products with RMA number, along with the purchase proof and the invoice.
- The returned products must be well packed to prevent the products from being damaged during the transportation. Zaward is not responsible for any lost and damages that caused during the transportation. Any shipment damages (claims must be made with the carrier).
Upon receipt of return product, warranty verification will be executed with priority. if the defect does exist, Zaward will provide the replacement products to the purchaser.