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Zaward > Support > Warranty Policy & RMA Instructions

Warranty Policy

Zaward products are warranted to the original purchaser against defects in materials and workmanship for a period of one year from the date of shipment. During the period, Zaward will be, at its opinion, repair or replace products that prove to be defective.

The limited warranty remains valid provided the product was properly installed and used.

The limited warranty does not apply to following situations:

1.	The product is found defective after the warranty period is expired.
2.	The defect is caused by misuse, abuse, or unauthorized repair, whether by accident or other cause, or simply negligence.
3.	The product has been updated, reworked, modified, or improperly tested by the purchaser or its reseller, end-user, or by a third party other than Zaward.
4.	The damage or loss is incurred in transportation of the product.
5.	The product is damaged beyond repair due to natural disaster, such as lightning, flood, earthquake, etc.
6.	Any other cause which is not related to a product defect.

The warranty is limited to the repair or replacement, at Zaward's sole discretion, of the defective product during its warranty period. The purchaser must obtain a Return Materials Authorization (RMA) number prior to returning the defective product to Zaward for service.

RMA Instructions

Do not ship the defective product to Zaward before contacting customer support.

1.	Claim the product defects through emails or faxes detailing the defects or damages with proof of purchase order and shipment invoice.
2.	Obtain a Return Materials Authorization (RMA) number from Zaward.
3.	Return the defective product attached with RMA No., the proof of purchase order and the shipment invoice.
4.	The returned product must be packed properly and securely to prevent from damages in transit.
5.	The purchaser must pre-pay all the shipping cost including the import duty incurred for Zaward.

Upon receipt of return product, warranty verification will be executed with priority. If a return product does not meet warranty verification, then the testing and repair fee will be charged to the purchaser.

Purchaser has the option to receive replacement or refund the purchased price for defective product. All the shipping cost for repaired or replaced product is required to be paid by the purchaser.

Warranty and RMA policy might be changed without prior notice.